Debt collection for businesses
A customer still hasn't paid your invoice, even after reminders? Debt collection is the next step. Here's how it works, what it costs, and when another solution is a better fit.
No obligation. We'll get back to you within one business day.
What is debt collection?
Debt collection means recovering invoices that are long overdue. A specialized collection agency takes over the case and contacts your customer. It only comes into play once reminders and phone calls no longer get results.
Nextfactor doesn't collect debts itself. We work with a specialized collection agency and remain your point of contact.
How does debt collection work? Two stages
Amicable collection. The agency first tries to get the invoice paid without going to court. This stage is short.
Judicial collection. If your customer still doesn't pay, legal action may follow. That requires a bailiff. A summons, a judgment, and its enforcement all take time.
An outside party makes an impression. Your customer sees that a professional has taken over the case.
What does debt collection cost?
Amicable collection: you usually pay a percentage of the amount recovered.
Judicial collection: costs can run much higher.
Always weigh the costs against the amount you're owed. We'll tell you honestly whether it's worth it.
Debt collection or credit control: which fits?
Credit control fits when
Your invoices have only just become overdue.
Your customer still responds but pays slowly.
You want to keep the customer relationship intact.
Debt collection fits when
An invoice is long overdue.
Your customer has stopped responding.
Reminders and phone calls got you nowhere.
Not sure? We'll look at your outstanding invoices and tell you where to start. Learn more about credit control.
How does Nextfactor handle it?
You tell us about your situation. Which invoices are outstanding, and for how long?
We look at what makes sense. Sometimes credit control still does the job. Sometimes it's better to start collection right away.
We pass your case on. For collection, it goes to the agency we work with.
We remain your point of contact. Even if legal action follows.
Prevention beats collection
Debt collection settles an old invoice. It doesn't prevent the next one.
Credit control: follow up on your invoices sooner. Learn more about credit control.
Factoring: get your money right away, without waiting for your customer. Read what factoring is.
Trade credit insurance: protect yourself against a customer who can't pay. Learn more about trade credit insurance.
Frequently asked questions about debt collection
Don't see your question? See all FAQs.
Credit control means following up on your invoices, in consultation with you. Debt collection means recovering invoices that are long overdue. That's the work of a specialized collection agency.
For amicable collection, you usually pay a percentage of the amount recovered. Legal action costs much more. We check up front whether it's worth it.
The amicable stage is short. Legal action can take a long time. A summons, a judgment, and its enforcement all take time.
No. We work with a specialized collection agency. We review your case, pass it on, and remain your point of contact.
An invoice still unpaid?
Tell us about your situation. We'll tell you honestly what the best next step is.
Or call us: +32 476 50 81 93
